Ever wondered what happens after you click “submit” on a Missouri Star Quilt Company fabric order? Here’s a behind the scenes look at the process! It’s a day in the life of a fabric order! Because we are an online AND brick and mortar shop, it’s a little different than a warehouse with everything under one roof. Ready to see the process?
Meet Stephen. He’s shopping at missouriquiltco.com and places an order for the Daily Deal. On this day, it’s a charm pack of the Frost fabric line. A steal of a price, too! While he’s at it, he adds a yard of Kona Solids fabric in Snow. Gotta build that stash!
His order is fulfilled from two separate places here at Missouri Star. All precuts (and notions, books, etc) are stored in the warehouse and are picked there. The yardage, though, comes from one of our four fabric shops. In this case, his Kona Snow comes from Penney’s Quilt Shop, where our solids are sold.
At the solids shop, bolts to be cut for orders are picked and stacked at a cutting counter. (Say, “Hi, Cindy!”) The cutting counter crew cuts these orders AND takes care of orders for people who are shopping in store. As you can imagine, it’s a busy place!
Then the order is cut…..
….and labeled with a sticker that has a barcode.
It’s then scanned and placed in a numbered bin. When the tag is scanned, the system tracks the numbered bin all the way to the warehouse.
The bins travel to the warehouse in a horse drawn carriage (with the high school marching band playing in the background, of course). Or something like that.
At the warehouse, the shipping department takes over! The pickers pull orders in batches. Each batch fills a cart of 15 orders at a time. Pickers wear iPads that help them know where to go in the warehouse to find each item in the order.
The screen even displays how many of each item to put in the bins. This particular cart has orders that all include the Daily Deal, so what you see here is the number of Frost charm packs to put in each bin (or order). Stephen’s charm pack is in one of these!
The picker finds the charm pack location…
…and tosses them into each bin for the orders on the cart.
Then it’s off to the shipping stations where Stephen’s order is wrapped and labeled for shipping.
The jolly postman comes for pick up and the order is whisked away, off to Stephen’s house!
We hope this peek behind the scenes helps you to know what’s happening with your order. As you can see, some orders come from one spot (for example, if you order all precuts, they are all at the warehouse) while other orders come from multiple places (where it gets really fun). Let’s make a pretend fabric order for that: Say you ordered a precut (from the warehouse), a yard of Christmas fabric (which is cut at Sew Seasonal), some Civil War yardage (which is cut at the Mercantile), a yard of the latest Bonnie and Camille fabric (which is cut in the main shop) and a few yards of coordinating solids (which are cut Penney’s Quilt Shop). The five pieces of your order will come from five different spots, all meeting up at the warehouse with matching barcodes. It’s pretty cool, actually!
We’re settling in at the new warehouse , getting used to our new system of picking orders and are working SO hard to get back to same day shipping. You can bet there will be a giant celebration as soon as that day gets here! We’re deeply grateful for the patience and support of our incredible customers. YOU ROCK!