Have you ever tried Missouri Star Quilt Company’s Longarm Machine Quilting Services? Here are some of the questions we get the most! If you have any other questions, make sure to add them to the comments!
How do I prepare my quilt for shipping? We recommend that you place your quilt top into a plastic bag before you ship it to us, so it is protected on the way. We also suggest that you insure the package when you ship it just to further protect your quilt. Also, do not forget to include your order number and phone number!
How much extra backing do I need to send? We need 4 inches on each side to be able to sandwich the layers and secure them onto the longarm quilting machine. So, for example, if your quilt measures 50×50 then your backing needs to be 58X58.
What do I need to enclose with my quilt? Please include your order number and phone number in case we need to contact you. If possible, you can just print out the confirmation email and include that with your shipment. As long as we have your order number and your phone number, that will work just fine!
Can I choose two different threads? For quality assurance, we always use the same color on the top of the quilt as we do in the bobbin. Using two different colors can sometimes cause tension issues and there is no way to guarantee that only one of the colors will show on each side of the quilt.
Do you have invisible thread? We do not offer invisible thread. We use high quality Omni thread. If you don’t want to see the thread, we will try our best to blend the thread color as much as we can to make it appear invisible!
I have a block/border that I do not want to be quilted. Can you cut it out? Cutting out blocks and borders falls into the custom quilting category and we are not able to offer custom quilting. We offer edge to edge quilting services only, so the same pattern will be used from top to bottom, left to right.
Can I send in my own batting? Yes, you can send in your own batting. We do offer batting, which is included in the price for quilting services, so the price will be the same whether you provide the batting or we do. If you do decide to send your own batting, make sure it is larger than than your quilt top to make sure we have plenty for your quilt sandwich.
I have multiple quilts on my order. Do I need to do anything special when I ship them? It is perfectly fine to order more than one quilt at once, but we would love it if you would attach a piece of paper to each quilt top indicating the stitch pattern and size of each quilt top, so we can ensure we use the correct instructions for each quilt. Please also put the top and backing of each separate quilt in its own bag or tie them with a ribbon, so that we don’t accidentally mix up backings and tops.
Is the return shipping included in the price? Yes, the standard shipping rates apply. If your order is under $100, a return shipping cost of $5 will be included in your order. If your order is over $100, the return shipping is free. We always ensure the packages to their final destination and a signature will be required.
What is the turnaround time? We are currently experiencing peak quilting times. Our current turnaround time is an estimated 10-14 weeks. If you have a special deadline, please plan accordingly or give us a call/email to see what the current turn around time is. Please allow an extra week or two for binding. There is also a special deadline for quilts that need to be delivered by Christmas. That cut off date will be specified in early Fall each year.
I have a label. Will you attach it for me if I send it? We currently do not offer the service of attaching labels, but are considering it for the future. We recommend that you attach the label before sending it to us.
I want to add prairie points to my quilt. Do I need to do that before it is quilted? If prairie points are attached prior to quilting, they will be stitched down using our edge to edge quilting method. We cannot quilt around them. That also applies to open/pocketed flying geese, flanged borders, ricrac or anything else that is not completely attached to the quilt top.
I want a different thread color than the choices you have listed. Is that an option? Yes, we have a rainbow of thread choices available. So if you choose blue or green, we pull many colors, lay them out on the quilt tops, see what blends best and narrow the choice from there. Unless it is specified that you want your thread to stand out, we will generally try to blend the thread colors to make them the least noticeable as possible. If you have a more specific request, please include that in the comments section with your order.
I see there is a comment section when ordering my quilt. What type of comments should I include? Your phone number is always a great thing to include in the comment section. From time to time we may need to contact you with questions about your quilt and it is usually quicker and easier to do that by phone. Also, please include anything you would like us to know about your quilt, such as deadlines you are trying to meet or any personal significance that might help our machine quilters provide you with the best experience possible. We cannot promise that all deadlines will be met, but we do our best each time. If your deadline requests cannot be accomplished, we will contact you. There is no such thing as too much information!
If I elect for Missouri Star’s Binding Fairies to bind my quilt, do I need to send the fabric already pieced together in a long continuous strip? It is completely up to you. Our binding fairies use 2.5-inch binding so if you piece and iron your binding at home please use 2.5-inch strips. If you want us to make your binding for you that is fine please just include enough fabric for us to cut 2.5-inch strips.